(Last updated 06/05/2021)
All items shown on our website are in stock and dispatched from various locations within the UK. On occasion, due to an administrative error or unsuitable quality when the product is picked for your order, we may not be able to supply the item. We will inform you as soon as possible by email if the goods you have ordered are not available and we may be able to offer you various alternative options to fulfil your order.
Delivery - FREE STANDARD UK DELIVERY on all orders.
We only ship to Mainland UK, Northern Ireland and certain products maybe eligible for free shipping to the Channel Islands, we do not currently ship to BFPO addresses.
When you order, you will be provided with an approximate delivery date. While every effort is made to deliver within the time period specified, we shall not be liable to any person for loss or damage which may arise from not receiving the order on a specified day.
Orders are normally dispatched within 48 hours or sooner when possible, however on some occasions we may not be able to meet these timescales due to circumstances beyond our control. For personalised products where printing or engraving is required, please allow an additional 2 to 4 days for production time of your personalised gift. As a general rule, please allow 5 - 7 working days for delivery after dispatch date.
Please Note: Standard delivery days (also referred to as working days) are Monday to Friday and exclude weekends and bank holidays. If you place your order on a Saturday, Sunday or Bank Holiday, your item will be processed on the first working day after these days.
If your order is returned to us by the courier company as they were unable to deliver it to you, either if the address was incomplete or wrong, we reserve the right to charge for re-delivery.
UKGiftShop.co.uk aims to be the UK's best online retailer of affordable luxury giftware. We deliver orders direct to customers throughout the UK. To keep our costs competitive we do not have retail outlets, as such it is not possible for customers to collect orders directly from our warehouse premises.