Refunds & Returns Policy

RETURNS POLICY

(Last updated 01/11/2021)

 We really hope you will be happy with your purchase from UK GIFT SHOP, however if you are not happy with your purchase we offer a 30 days returns policy.

You as the consumer has a duty of care for the products during the cancellation period in order for a refund to be given.

Returns, unless defective, damaged or not as specified on your order confirmation, are returned at your own expense. We recommend that you return any items via a fully trackable delivery service. Refunds cannot be issued if a returned order has been lost in transit and fails to reach us. Proof of postage alone is not proof of receipt.

Personalised Items

There will also be no refunds for personalised items unless a mistake has been made by us. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 - Exceptions to the right to cancel

When returning any goods please include a copy of your invoice or note detailing your order details and send this inside the securely wrapped parcel, this way we can refund you accordingly. 

Items must be returned unused and in a re-saleable condition, with the original swing tags and packaging attached, exactly as received. 

Under the Consumer Rights Directive (CRD), you are entitled to return an order for a refund, providing you are returning your entire order and you have informed us in writing ( ukgiftshop@mail.com ) within 30 days of receiving it. Please note, we do not cover return postage. Return postage via an appropriate service as stated above is the responsibility of the buyer. We can process a full refund as we offer free delivery, but if upgraded and you are returning for any other reason but defective, damaged or not as specified on your order confirmation we are not obliged to process a full refund for this postage.

Please make sure you return your order within a timely manner and safely packaged. If returned orders are received damaged we may make a deduction from your reimbursement for loss in value of the goods.

We aim to issue a refund within 14 working days of receiving a return and you will receive an email to confirm the refund has been issued. 

In the unlikely event that your order has been received faulty, damaged or not as ordered we will arrange with you to have the item either returned or disposed of. If a replacement item is required this will be sent out free of any delivery charge. If an item has arrived damaged please do not dispose of it before contacting us. We will not be able to issue a refund or send out a replacement without photographic evidence of the damaged item. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.